Last updated: July 2026
Every account starts free. A free account includes five lookups, which you can spend on any mix of searches, importer profiles, supplier profiles and country reports, so you can see the real data, the charts, the rankings and the shipment counts before you spend anything. Anything you have already opened stays available afterwards at no cost. The number of records held, the months covered and what each plan includes are all stated on the pricing page.
Because the Service can be evaluated in full before you subscribe, a purchase is made knowing what you are buying, and is not refundable on the basis that the data was not what you hoped it would be.
Access is granted immediately on payment. Once a billing period has begun it is not refundable, in whole or in part.
We do not give refunds for:
You can cancel at any time from your account page, which opens Stripe's billing portal. Cancelling stops the next payment. Your access continues to the end of the billing period you have already paid for, and no part of that period is refunded.
Subscriptions renew automatically at the end of each billing period until cancelled. By subscribing you authorise that recurring charge.
A commissioned report is researched and prepared for you individually, and cannot be returned once delivered. If we fail to deliver a report you have paid for, you receive a full refund.
We will refund a charge where:
Requests must be made within 14 days of the charge, to contact@koreanimportdata.com. Outside these circumstances, any refund is at our sole discretion.
Nothing in this policy limits rights that cannot be excluded under applicable consumer law, including the Australian Consumer Law and statutory cancellation rights in the countries where they apply. Where such a right applies, it prevails over this policy.
Payments are processed by Stripe, and charges appear on your statement as KOREANIMPORTDATA.COM. Your purchase is governed by these terms and this policy, and refunds are ours to decide and to issue.
If you think a charge is wrong, please contact us first — it is quicker than a bank dispute and we will look at it properly. Raising a chargeback without contacting us may result in your account being suspended while the dispute is investigated. We keep records of account activity and provide them to Stripe or to your bank when responding to a dispute.
Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.